1. Improve your score
Make sure your data is sent through on time as this improves response – and generally the more responses the higher the average satisfaction score. Ensure you’ve collated as many emails as possible – people can’t resist completing the survey on PC’s and tablets as well as SmartPhones.
2. Don’t take your ‘eye’ off the ball
Our independent status may mean that your customer is more willing to tell us about a problem than to tell you directly – make sure you are listening, open minded, flexible and willing to ReAct. Don’t wait until the end of the month – use our Action Required emails to inform your business and turn around any criticism.
3. Play to your strengths and achieve higher customer satisfaction
Ensure that your marketing team promote your fantastic results, highlight your strengths and use your good news at every opportunity. Make sure your website and facebook pages feature your reviews using our widget. Now on motors.co.uk too!
Your route to raving fans!