1. RECORD CONTACT DETAILS
For every enquiry whether online, telephone or in person. Confirm spellings in email addresses, digits in telephone numbers and full name details.
Lost prospect details are as important as sales customers because this basic information allows you to understand your customers’ experience from initial enquiry, to follow up and to then measure your customers satisfaction.
2. USE YOUR REVIEWS
Independent reviews provide you with unbiased feedback about your customers’ experience. Use the information available in the management reporting suite to really see what your customers think. You then have the opportunity to act on the results to resolve general issues through training programmes, pinpoint and rectify a specific problem or find new sales opportunities.
You can post responses on ‘right to reply’ and share your reviews and satisfaction score online with our ReAct sales customer product to build trust, engagement and raving fans.
3. OPPORTUNITY ANALYSIS
The dashboard offers you the opportunity to drill down to see:
Sales execs scores
Top performing sites
Report builder helps you find out:
Who was dissatisfied with mechanical prep
Not contacted since delivery
Customers 18 months ago who were completely satisfied and drive past every day for prospecting