Unlocking the Secrets of Customer Loyalty

During this year’s Automotive Management Live event, we shared JudgeService’s new data analysis for the first time, spelling out what it takes to create a loyal customer who also acts as an advocate for the business.

We are continually analysing data to discover the key drivers of customer care, retention and what turns car buyers into what we call raving fans, those people who are extremely likely to recommend a business. Throughout this work we have been able to determine the key elements which dealers have to get right in the eyes of consumers, to be considered as delivering excellent customer service.

The result of surveying customers for over six years has seen us being able to analyse hundreds of thousands of rows of data and verified answers and, with the help of data analysts and ‘the Voice of the Customer’ we have been able to bring this data to life.

Download the White Paper: Unlocking the Secrets of Customer Loyalty 

Find out how by downloading our special White Paper: Unlocking the Secrets of Customer Loyalty

You can also find out how by visiting our dedicated website, calling 01423 225166 or emailing us.

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