State of the nation

Are your customers satisfied?

Two businessmen talking over a car in a sunny car park.
JudgeService can tell you if your customers are satisfied with your service.

On Thursday 26th of November, the government announced its plans for the end of “Lockdown 2.0”.

Despite some local amenities such as hairdressers and salons being allowed re-open, it doesn’t feel like the second national lockdown has ended for many.

Regional tier systems have been “levelled up” with only Cornwall, the Isle of Wight, and the Isles of Scilly allocated tier 1 restrictions.

This leaves the rest of England restricted from seeing other friends and family members outside of their household in an indoor setting.

And let’s be honest, with average temperatures of 7 degrees Celsius, it’s unlikely we’re going to ask Grandma to be meeting us at the park this time…

On the bright side, the availability of a vaccine seems just over the horizon and hopes of normality are not far from reach.  If there is one thing to reflect on, it’s that it has been a year like no other.

The team at JudgeService are doing everything they can to help support their clients and local communities at this time. However, without the support from car dealerships and other JudgeService customers, the pressures of the pandemic would have felt much harsher, so JudgeService would like to say a huge thank you to everyone who has supported us in 2020 and continues to do so.

Despite an uncertain year, we are all anticipating a more “normal” 2021, and we hope to establish new and continue current, relationships with businesses and people alike.

Our Covid-19 badges, which indicate how safe customers felt visiting car showrooms, have been a huge hit and help to provide others peace of mind when visiting.

SERE's Covid-19 satisfaction badge, displayed on their webpage.
SERE’s Covid-19 satisfaction badge, displayed on their webpage.

As industry experts of customer insight, we know exactly how important it is to know how your customers are responding to the current climate.

Not only can we provide this data using our ReAct surveys, but we can also tell you exactly how your fellow colleagues are feeling at work.

It’s just as important to make sure your employees and your work team feel fulfilled and safe at work, our verified Colleague Satisfaction surveys are the perfect way to find out.

If you’re reading this and wondering what exactly JudgeService can do to help you, please get in touch with us on 01423 255 166 or

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