To complement our range of solutions, we have launched a series of new products to help secure you additional business from your customers. These new surveys provide more opportunities to engage with your customers and get them into the showroom.
Chris Ridley
Preparing for GDPR Questionnaire
Initiatives to ensure compliance with the General Data Protection Regulation (“GDPR”) have been increasing rapidly. This is not surprising given that the GDPR will enter into force on May 25, 2018.
Good information handling makes good business sense, and provides a range of benefits. You’ll enhance your business’s reputation, increase customer and employee confidence, and by ensuring that personal information is accurate, relevant and safe, save both time and money.
“The ones that got away…”
It can be one of the most infuriating aspects of business – why a visitor to your site was not converted to a sale. Wouldn’t it be so much easier if you had the answers at your finger-tips?
We continually analysing data to discover the key drivers of customer care, retention and what turns car buyers into what we call raving fans, those people who are extremely likely to recommend a business.
“Don’t believe everything people say about car salesmen!”
JudgeService is continually analysing data to discover the key drivers of customer care, retention and what turns car buyers into what we call raving fans, those people who are extremely likely to recommend a business.
The result of surveying customers for over six years has seen us being able to analyse hundreds of thousands of rows of data and verified answers and, with the help of data analysts and ‘the Voice of the Customer’ we have been able to bring this data to life.
Read more“Don’t believe everything people say about car salesmen!”
Are you ready for GDPR?
At JudgeService Research, we are working hard to be ready for the changes to the General Data Protection Regulation (GDPR).
Are you?
As one of the UK’s most effective automotive online review providers, we understand how dealers operate. And more importantly, how dealers will NEED to operate from May next year!
Validated, trustworthy reviews breed confidence
The availability of unbiased reviews about local companies, to help customers make the right choice, has never been more important.
Verified ratings and reviews can drive conversion and quicken the purchase journey. Customer interactions can actually convince prospects at that critical point of purchase.
At JudgeService, we believe in trust
At JudgeService we believe in trust, and as an independent review provider we are dedicated to bringing unbiased, honest and accurate customer reviews. Clients can choose to use our research for internal purposes only but where we publish any reviews we publish them all – good or bad. Reviews are published on Google, Facebook, our client’s websites, our website, and across numerous strategic partner websites.
At JudgeService we are proud that we publish all appropriate reviews
Traditional British reluctance to complain about poor service is being swept away as multiple internet channels enable consumers to become more ‘opinionated’. It’s not realistic to expect everyone to be happy and bad reviews lend credibility. And companies should learn to see the value in negative comments.
Negating a negative is a genuine thing and, of course, two negatives make a positive! At JudgeService, if you choose to publish your testimonials, we publish all of them (unlike some other review providers that cherry pick and only show the good ones to fudge the results).
Read moreAt JudgeService we are proud that we publish all appropriate reviews
It can be one of the most infuriating aspects of business – why a visitor to your site was not converted to a sale.
It can be one of the most infuriating aspects of business – why a visitor to your site was not converted to a sale.
Modern car buyers do so much of their research online that dealers are left with fewer opportunities to build rapport, answer questions and cement buying decisions; so a walk-in visitor should be the hottest lead you can have. But it’s generally not that easy.
We are going to AMLive 2017…are you?
We are pleased to announce that JudgeService will be attending this years’ AMLive at Birmingham NEC on November 9th.
Through AM online, over the last 12 months, we have been providing Top Tips for Customer Reviews. These have included: