Business Reputation is built by either advocates or critics of a brand, product or service. How prospects hear about what fans or detractors say about companies is through word-of-mouth or a few simple searches online. 97% of consumers say they look at online reviews before purchasing* and they read 10 pieces of content and reviews before making their decision.
Why is customer satisfaction so important?
Customer satisfaction plays an important role within your business.
Not only is it the leading indicator to measure customer loyalty, identify
unhappy customers, reduce churn and increase revenue; it is also a
key point of differentiation that helps you to attract new customers in
competitive business environments.
We are in an era where trust is at a premium. When buying, selling, or renting a house, this is no different. The reduced trust in businesses means that transparency and accuracy are imperative. And this is where online reviews can help.
The power of online reviews: Helping house buyers and sellers make the right choice.