automotive online reviews | JudgeService Blog

Getting ready for Super Friday at JudgeService!

12 October 20209 March 2020 by Brogan Huntington

It may be Friday the 13th, but it’s going to be far from unlucky at JudgeService. We’re gearing up for a fantastic day for our team, our contacts, the wider network of dealerships – and for a great cause. On Friday 13th March, we’ll be lining up some great deals …

Secure additional business from your customers

20 December 2017 by Chris Ridley

To complement our range of solutions, we have launched a series of new products to help secure you additional business from your customers. These new surveys provide more opportunities to engage with your customers and get them into the showroom.

At JudgeService, we believe in trust

9 November 2017 by Chris Ridley

At JudgeService we believe in trust, and as an independent review provider we are dedicated to bringing unbiased, honest and accurate customer reviews. Clients can choose to use our research for internal purposes only but where we publish any reviews we publish them all – good or bad. Reviews are published on Google, Facebook, our client’s websites, our website, and across numerous strategic partner websites.

Why Reviews matter…

10 August 201710 August 2017 by Chris Ridley

Car buyers are continuously looking online to find out more about where to make their purchase. User reviews are proven sales drivers, and something the majority of customers will want to see before deciding where to go.

Online Reviews – outsourcing vs in-house

25 July 2017 by Chris Ridley

Outsourcing your online review management or keeping it in-house isn’t a decision to make lightly. Both have their advantages but it’s important to know what to expect before you commit to doing it yourself.

With the endless amount of review sites and social media platforms popping up, the job of online review management has become a multi-faceted experience that now includes areas such as: monitoring and responding to online reviews and posts, replying to customers on review sites and generating positive reviews. With everything that is included in review monitoring, the process of incorporating it efficiently into your business and aligning it with your goals is almost impossible; without the right tools in place.

How to Reply to Reviews

14 July 201714 July 2017 by Chris Ridley

We have already established the importance of replying to online reviews.

Companies can fail or succeed based on customers satisfaction and online reviews have a huge impact on your business.

Not only can reviews from your customers provide valuable feedback for your business, but replying to them can help build your customers’ trust. If you opt to publish your responses, prospective customers will see both the customer review and your response. This can enhance your reputation as a company that cares.

Only Genuine Reviews

10 July 20176 July 2017 by Chris Ridley

Surveys, the way you want them

27 June 201723 June 2017 by Chris Ridley

As one of the leading Survey and Research Specialists, we are able to develop Bespoke solutions that provide accurately recorded results, in real time, with outstanding reporting features.

Our products contain advanced reporting tools which allow you to use all survey results to provide statistics about the buying process, handover, and service quality. These results can then be used by management teams to review performance and KPI’s, allowing you to produce tailor-made reports to review survey results and gain a better understanding of the customer experience.

The importance of replying to online reviews

7 August 201714 June 2017 by Chris Ridley

We have already identified how important reviews are to your dealership. On top of this, nearly half of your potential customers will be searching for their future car when you are not open, forming opinions about your dealership outside of the 9 to 6.

In a nutshell, positive online reviews can be the deciding factor for consumers buying from your dealership.