Getting ready for Super Friday at JudgeService!

It may be Friday the 13th, but it’s going to be far from unlucky at JudgeService.

We’re gearing up for a fantastic day for our team, our contacts, the wider network of dealerships – and for a great cause.

On Friday 13th March, we’ll be lining up some great deals on our services for one day only. If you’ve been thinking about trying us out, this will be the time to do it – there will be some serious bargains on offer.

Meanwhile, the day will also be doing good for other people. We’ll be raising money for Sport Relief with a whole host of activities on the day, including sponsored Ping-Pong, sponsored relay race!

Followed by, “The big charity bake-off.”

On top of that, for every new dealership that signs up with us on the day, we’ll be making a donation to Sport Relief.

So how do you get involved?

We’ll be contacting anyone we’ve spoken to in the past, but if you’re not already on our list, you can still take advantage of the offers. Just click here [http://www.judgeservice.com/en-gb/car-dealership/about/contactus/] to contact us and we’ll make sure we call you on the day. If you sign up, we donate more to Sport Relief.

Meanwhile, to support our fundraising, keep an eye on our social media on the day – and don’t forget to send encouraging messages to our team to spur them on!

At JudgeService, we believe in trust

At JudgeService we believe in trust, and as an independent review provider we are dedicated to bringing unbiased, honest and accurate customer reviews. Clients can choose to use our research for internal purposes only but where we publish any reviews we publish them all – good or bad. Reviews are published on Google, Facebook, our client’s websites, our website, and across numerous strategic partner websites.

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A picture speaks 1000 words

We are moving towards – if not already in – ‘Experience Marketing’, where consumers want to be actively involved with your brand. As a result, consumers will become your advocates. People are readily sharing their experiences of a brand, product or service through digital channels.

As a result of digital platforms where every consumer has a voice, consumers are becoming key influencers in the purchasing process, with research showing that 88% of consumers trust online reviews as much as family and friends! (BrightLocal)

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Online Reviews – outsourcing vs in-house

Outsourcing your online review management or keeping it in-house isn’t a decision to make lightly. Both have their advantages but it’s important to know what to expect before you commit to doing it yourself.

With the endless amount of review sites and social media platforms popping up, the job of online review management has become a multi-faceted experience that now includes areas such as: monitoring and responding to online reviews and posts, replying to customers on review sites and generating positive reviews. With everything that is included in review monitoring, the process of incorporating it efficiently into your business and aligning it with your goals is almost impossible; without the right tools in place.

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How to Reply to Reviews

We have already established the importance of replying to online reviews.

Companies can fail or succeed based on customers satisfaction and online reviews have a huge impact on your business.

Not only can reviews from your customers provide valuable feedback for your business, but replying to them can help build your customers’ trust. If you opt to publish your responses, prospective customers will see both the customer review and your response. This can enhance your reputation as a company that cares.

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Only Genuine Reviews

At JudgeService we believe in trust, and as an independent review provider we are dedicated to bringing unbiased, honest and accurate customer reviews. Clients can choose to use our research for internal purposes only but where we publish any reviews we publish them all – good or bad.

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Surveys, the way you want them

As one of the leading Survey and Research Specialists, we are able to develop Bespoke  solutions that provide accurately recorded results, in real time, with outstanding reporting features.

Our products contain advanced reporting tools which allow you to use all survey results to provide statistics about the buying process, handover, and service quality. These results can then be used by management teams to review performance and KPI’s, allowing you to produce tailor-made reports to review survey results and gain a better understanding of the customer experience.

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The importance of replying to online reviews

We have already identified how important reviews are to your dealership. On top of this, nearly half of your potential customers will be searching for their future car when you are not open, forming opinions about your dealership outside of the 9 to 6.

In a nutshell, positive online reviews can be the deciding factor for consumers buying from your dealership.

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