Customer Service - JudgeService Blog

JudgeService Research Centre

24 March 2021 by Rebecca Tee

Our Research Centre Did you know that JudgeService has a dedicated team of researchers who are expertly trained to gather insights from your customers? Our researchers are a core part of our business, without them, we wouldn’t be able to provide you with the lost sales reviews and insights which …

The complete guide to managing your online reputation 2021

19 March 2021 by Rebecca Tee

Managing your online reputation in 2021 What is your online reputation? Your online reputation is what people are saying about you online. This can include comments on your social media but is mainly driven by your customer reviews. Customers can leave reviews on a number of platforms including Google, …

maximise your march market share, a money bag cartoon and sales rising graph in green

5 Tips to Maximize your March Market Share

5 February 2021 by Neil Addley

Make the most of March 2021 With last year being unusual, and the market down, there’s a degree of pent-up demand in the market for new cars and whether that market is served this March or later in the year is an interesting question. So how can you make the …

How do I delete a Google review?

9 February 202129 January 2021 by Rebecca Tee

Removing reviews. Deleting a review which violates Google’s review policy is simple enough, but it might not always happen as quickly as you expect. Google doesn’t have an explicit “delete” option unless you are the author of the review yourself. However, as someone in charge of managing a businesses reviews, …

Meet our Team

14 January 202114 January 2021 by Rebecca Tee

Who will be on our AM Live Virtual Booth? Our sales team and account directors are excited to be manning the JudgeService Virtual Booth at AM Live Virtual this year, but whose friendly faces should you expect to appear this year… Neil Addley, Founder and Managing Director As “Top Dog” …

Get the most out of your JudgeService reports

15 December 202014 December 2020 by Rebecca Tee

Your JudgeService reports are the key to managing your customer feedback. Our user friendly and data-driven results show you exactly what you are doing right and what needs improvement. There are a number of different types of reports you may have access to within your JudgeService Portal, here’s how to …

Need a refresher?

1 December 2020 by Rebecca Tee

JudgeService offers Bitesize Training. We hope all of our clients who use our JudgeService portal feel confident enough to use it, however, we do understand that after a while of not logging in, it may seem daunting to find exactly what you are looking for amongst all that data. Having …

What’s the difference between customers and raving fans?

19 November 202027 October 2020 by Rebecca Tee

At JudgeService, we are passionate about creating a community of fans The concept of Raving Fans was established by Ken Blanchard. He has made it his life mission to educate businesses on how to create a working environment which believes that simply satisfying your customers is not enough. To …

Nurture

16 October 2018 by Neil Addley

Last time, we talked about what it really means to “breathe” during a sales call. Today we discuss how important it is to connect with the gatekeeper and how to do it. We’re not talking about a telephone connection – although that helps. We’re talking about bonding and building trust with the gatekeeper. But they aren’t the decision maker so why should that matter?

Breathe

12 October 20185 September 2018 by Neil Addley

We’ve all taken those unsolicited sales calls that tempted us to slam the phone straight through the receiver. However, the value of the product being sold often isn’t the issue; it’s the way the spiel is conducted. Sales calls success isn’t luck, so what can you do differently to increase your success rate?