Nuggets and Nous at the Negotiator Conference & Expo 18

Attended by hundreds of industry experts and giants from all over the country, the Negotiator Conference & Expo 18 was a treat for estate agents and suppliers. Conference presenters included Professor Andrew Baum of the University of Oxford, David Cox of Propertymark and former UK Ambassador to the EU, Sir Ivan Rogers, among others.

The event’s theme was Changes, Challenges and Choices, fitting to the current economical humps the British nations are bracing up to face. Brexit was discussed and alluded to many times throughout the day, highlighted by Sir Ivan Roger’s speech. He assured his audience of interesting times ahead, especially for the industry that sells what remains to be the most expensive purchase in the market. “Brexit presents the biggest crisis this country faces since the Suez Crisis or possibly World War II,” he said.

Sir Ivan Rogers, Former UK Ambassador to the EU

A member of the audience asked another presenter that day to predict what the market is going to be like in the new year and what it would be like after 29th of May –answered by giggles and uncertainty.

Another popular topic was technology and the future. Professor Andrew Baum spoke largely about Proptechs. According to him, there are currently billions being invested by business accelerators in Proptech, however he predicts that both “money will be lost” and that “there will be some very successful survivors.” He also mentioned how rooftops are now a popular investment in London, foreseeing its importance for drone deliveries. Matthew Spence from Humberts, Andy Soloman of Yomdel and Tom Mundy of Goodlord all spoke about some digital means to help advance property businesses in the country.

Professor Andrew Baum, of the University of Oxford

Meanwhile, the Tenant Fees Ban was discussed by David Cox of Propertymark, explaining definitions, timescales and enforcement. The legislation includes only permitting rent, utilities, tenancy deposits, holding deposits and tenant default fees as payments. Rate increase from month one, renewal or continuance of tenancy and references will be banned. Failure to abide will be penalised £5,000 for the first offence and £30,000 for further offences. It is speculated that the ban will be implemented in Spring 2019.

It was indeed a jam-packed day and much insight was gained from the many presenters and exhibitors at the Grosvenor Hotel in Mayfair, London. As it was JudgeService’ first property expo, we picked up a bunch of useful nuggets and nous at the Negotiator Conference and Expo 18.

JudgeService Customer Insight and Review Specialist at The Negotiator Conference and Expo 18

Following JudgeService’s successful launch into the property industry over the past few months, we are now fully equipped and looking forward to attending arguably the biggest event in the property calendar.

Disagree?  Let us know.

JudgeService’s team of customer satisfaction professionals will be attending “The Negotiator” on the 30th of November, at the Grovesnor House in Mayfair, London.

To find out more about how customer satisfaction insight can increase referrals and revenue by boosting your online presence come and visit us at stand 7.

During the day, we will be one of fifty industry and Continue reading

Winning customers is hard; keeping them is harder

Why is customer satisfaction so important?

Customer satisfaction plays an important role within your business.
Not only is it the leading indicator to measure customer loyalty, identify
unhappy customers, reduce churn and increase revenue; it is also a
key point of differentiation that helps you to attract new customers in
competitive business environments.

Validated, trustworthy reviews breed confidence

The availability of unbiased reviews about local companies, to help customers make the right choice, has never been more important.

Verified ratings and reviews can drive conversion and quicken the purchase journey. Customer interactions can actually convince prospects at that critical point of purchase.

Continue reading

At JudgeService, we believe in trust

At JudgeService we believe in trust, and as an independent review provider we are dedicated to bringing unbiased, honest and accurate customer reviews. Clients can choose to use our research for internal purposes only but where we publish any reviews we publish them all – good or bad. Reviews are published on Google, Facebook, our client’s websites, our website, and across numerous strategic partner websites.

Continue reading

At JudgeService we are proud that we publish all appropriate reviews

Traditional British reluctance to complain about poor service is being swept away as multiple internet channels enable consumers to become more ‘opinionated’. It’s not realistic to expect everyone to be happy and bad reviews lend credibility. And companies should learn to see the value in negative comments.

Negating a negative is a genuine thing and, of course, two negatives make a positive! At JudgeService, if you choose to publish your testimonials, we publish all of them (unlike some other review providers that cherry pick and only show the good ones to fudge the results).

Continue reading