Are you ready for GDPR?

At JudgeService Research, we are working hard to be ready for the changes to the General Data Protection Regulation (GDPR).

Are you?

As one of the UK’s most effective automotive online review providers, we understand how dealers operate. And more importantly, how dealers will NEED to operate from May next year!

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Validated, trustworthy reviews breed confidence

The availability of unbiased reviews about local companies, to help customers make the right choice, has never been more important.

Verified ratings and reviews can drive conversion and quicken the purchase journey. Customer interactions can actually convince prospects at that critical point of purchase.

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At JudgeService, we believe in trust

At JudgeService we believe in trust, and as an independent review provider we are dedicated to bringing unbiased, honest and accurate customer reviews. Clients can choose to use our research for internal purposes only but where we publish any reviews we publish them all – good or bad. Reviews are published on Google, Facebook, our client’s websites, our website, and across numerous strategic partner websites.

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At JudgeService we are proud that we publish all appropriate reviews

Traditional British reluctance to complain about poor service is being swept away as multiple internet channels enable consumers to become more ‘opinionated’. It’s not realistic to expect everyone to be happy and bad reviews lend credibility. And companies should learn to see the value in negative comments.

Negating a negative is a genuine thing and, of course, two negatives make a positive! At JudgeService, if you choose to publish your testimonials, we publish all of them (unlike some other review providers that cherry pick and only show the good ones to fudge the results).

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It can be one of the most infuriating aspects of business – why a visitor to your site was not converted to a sale.

It can be one of the most infuriating aspects of business – why a visitor to your site was not converted to a sale.

Modern car buyers do so much of their research online that dealers are left with fewer opportunities to build rapport, answer questions and cement buying decisions; so a walk-in visitor should be the hottest lead you can have. But it’s generally not that easy.

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WANTED: Telesales Executive

Due to sustained growth, we are looking for a focused, enthusiastic, target-driven Telesales Executive to help support our Sales team.

Key Areas of Responsibility

  • Sourcing prospects
  • Making outbound calls to small businesses
  • Dealing with incoming enquiries
  • Maximising sales
  • Learning about the business from other team members
  • Updating our CRM system to enable all colleagues to view client progress
  • Ensuring deadlines are met and clients updated

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In any business, it’s crucial to know what your customers are thinking

Even in this day and age, there are still companies who don’t collect feedback. Here, we look into why this can have an adverse effect on your business.

All businesses, no matter the size, should be collecting feedback as standard.

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Top 5 reasons why customer satisfaction is so important

Customer satisfaction plays an important role within your business. Not only is it the leading indicator to measure customer loyalty, identify unhappy customers, reduce churn and increase revenue; it is also a key point of differentiation that helps you to attract new customers in competitive business environments.

Stand out from the competition

In a competitive marketplace where businesses compete for customers; customer satisfaction is a key differentiator. Businesses who succeed in these cut-throat environments are the ones that make customer satisfaction a key element of their business strategy.

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