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- Create Date 18 December 2017
- Last Updated 18 December 2017
Winning customers is hard; keeping them is harder
Why is customer satisfaction so important?
Customer satisfaction plays an important role within your business.
Not only is it the leading indicator to measure customer loyalty, identify
unhappy customers, reduce churn and increase revenue; it is also a
key point of differentiation that helps you to attract new customers in
competitive business environments.