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How NOT to handle a bad review

Handling a negative review poorly could cause you a lot of problems! No company enjoys receiving a negative review, but from time to time it happens. We’ve mentioned many a time before exactly how you should manage your online reviews, we’ve even detailed why 1-star reviews aren’t always a bad …

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How do I delete a Google review?

Removing reviews. Deleting a review which violates Google’s review policy is simple enough, but it might not always happen as quickly as you expect. Google doesn’t have an explicit “delete” option unless you are the author of the review yourself. However, as someone in charge of managing a businesses reviews, …

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